FAQ

Adaptogens are a class of natural substances (herbs, plants, fungi) capable of helping the body "adapt" to stress. They enhance the body's resistance to various internal and external stressors, both of physical and psychological nature. Their defensive and supportive action does not target a specific organ but considers the overall activity of the body to restore balance in situations of severe stress, improving the resulting symptoms.

Collagen is a protein naturally found in our body, primarily abundant in the skin, bones, cartilage, joints and membranes. On a skin level, Collagen helps firmness, elasticity and hydration reducing the appearance of wrinkles. From the age of 25, natural Collagen synthesis begins to decrease progressively, it is therefore useful to supplement it in order to prevent the signs of aging and support joints.

All our products are of natural origin.

All our products are suitable for vegans, except for COLLAGENIUS.

All our products are clinically double-tested and free from gluten and lactose.

All our products are allergen-free.

All our products are formulated and manufactured in Italy, using high-quality ingredients in certified laboratories.

We only use certified and tested ingredients for our products, which undergo another testing by the laboratory before initiating production. Additional analyses are performed on each batch of finished product to ensure the absence of gluten and lactose.

You can take AVÀSH products every day. Many of the clinical studies on our ingredients are based on consistent daily use. Please read and follow the suggested usage on each product. Consult your doctor in case of pregnancy, breastfeeding, medical conditions or ongoing pharmacological therapies.

Please consult your doctor in case of pregnancy, breastfeeding, medical conditions or ongoing pharmacological therapies.

Please always consult your doctor to rule out any potential interactions.

Our commitment to sustainability comes from being a Benefit Corporation. All our packaging is sustainable and recyclable. We understand that being a truly sustainable company is an ongoing project, and that's why we are constantly seeking the best alternatives that respect the environment, safety, and the quality of each product.

The shelf life varies depending on the proprietary ingredients of each of our products, but most have a shelf life of 2 years. All our products display the expiration date (typically on the bottom of the package/doypack).

It is recommended to store the products in a cool environment, away from direct sunlight and heat sources.

We currently ship to Italy, Europe and North America. Stay tuned for expansion!

Yes, registration is need and it offers exclusive benefits.

Upon order confirmation, you will receive an email with a link to the order tracking page and the parcel's tracking number, which will be updated once the shipment is dispatched.

For all orders, shipping price will be calculated at checkout. You will receive free shipping for orders over €60.00.

In Italy, delivery times range from 1 to 3 working days from the date of shipment confirmation. This timeframe does not apply when shipping to islands or remote areas. Deliveries are not made on Saturdays, Sundays, or holidays. You will receive a shipping confirmation email with your tracking number once the order is shipped so you can track it. European shipments take approximately 7 - 10 working days, depending on the country.

You can request delivery to a residential or commercial address as indicated at the time of order. Deliveries occur during business hours from Monday to Friday, excluding holidays.

To attempt to modify or cancel your order, please email us at orders@avashwellness.com. We will do our best to accommodate your request if our team has not already processed the shipment.

 Yes, all applicable security measures are present throughout the website. Information about data security and encryption can be accessed through the padlock icon in your browser's search field.

Online orders can be paid with credit card, debit card or through PayPal. We accept MasterCard and Visa cards. The charge will be in the same currency as the prices displayed on the website.

Yes, you can. Go to your Personal Area and, in the "My Orders" section, select the respective order code. In the order details, you will find various payment options.

We accept returns within 14 days of purchase. The shipping costs are borne by the customer. The product must be intact, unopened, and in its original packaging. It is recommended to contact customer service at support@avashwellness.com, indicating the order number and attaching photos of the received product. You will then be contacted to arrange the product replacement or refund. If the returned product does not meet the return conditions, a refund cannot be processed.

We are sorry that you package arrived damaged. We recommend to accept the package with reserve s and contact customer service at support@avashwellness.com, indicating the order number and attaching photos of the received product. You will then be contacted to arrange the product replacement.

You can only cancel the order if it has not yet been processed, meaning it is still marked as "in processing" or "awaiting payment." To do so, you must contact customer service at the following email address: support@avashwellness.com.

In the case of a partial return of an order, please contact customer service at the email address support@avashwellness.com. Please note
that shipping costs are borne by the customer. You can choose the product pickup service via express courier directly to the address provided by the customer, with a cost of €7.00 for Italy and €18.00 for all other European countries, which will be deducted from the total refund amount.

Collaborations are always exciting for us. Please send us all the details to the following email: info@avashwellness.com.

We carefully consider every distribution partnership. Please send us an email at info@avashwellness.com, and we will get in touch with you.

Send us all the details of the event to info@avashwellness.com, and we will do our best to participate!